Tickets
Prefixes
Prefixes let you organise tickets. Setting a ticket prefix will append that prefix to the channel name so you can easily see which tickets are in which state at a glance.
/ticket prefix:assigned
will set the ticket prefix to assigned
and will update the tickets channel to assigned-sylver-1058
.
Archiving
You can configure an optional archive channel. When tickets are closed, instead of deleting the channel we will move the channel to the archive category. If your server is running low on channels, archived tickets will be automatically deleted to make room for newer tickets.